Reference

Your Account, Our Terms

When you open an account with galaxy macau, you agree to the rules that keep your wallet, gameplay and withdrawals secure.

Account SecurityDeposit & Withdrawal RulesDispute ResolutionData Protection
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galaxy macau Your Account, Our Terms
CONTACT PATHWAYS

How to Reach Us About Terms

Live Support Chat with our team in English via the support widget in-app or on desktop.
Email Support Send questions about account closure, data requests or dispute claims to [email protected].
In-App Help Tap the Help menu in your account settings to find FAQs about terms, fees…
SECURITY & DATA

How We Protect Your Account & Information

Account Access Rules

Your login credentials belong only to you. We never ask for your password via email or chat. If you suspect unauthorised access, contact support immediately and we freeze your account while we investigate.

Data We Collect

We collect your name, email, phone and identity documents for account verification and anti-fraud checks. Payment history and gameplay logs are stored securely and held for at least seven years for auditing.

Cookie & Tracking Policy

We use cookies to remember your login, improve site speed and personalise your experience. You can manage cookie preferences in your browser settings at any time without affecting account function.

Deposit & Withdrawal Verification

All deposits via DANA, OVO, GoPay and QRIS are verified within one minute. Withdrawals require account-holder verification and usually process within two to four hours on business days.

Data Retention

Closed accounts are archived for two years, then deleted unless legal obligation requires retention. You can request a data export or permanent deletion anytime via the Account menu.

Request Changes

Update your email, phone or address directly in Account Settings. For sensitive changes like identity verification or payment method updates, you'll confirm via OTP or email link for security.

Common Terms & Conditions Questions

You can close your account anytime from Account Settings > Close Account. Any remaining balance will be withdrawn to your registered payment method within two to four hours. Closed accounts cannot be reopened; if you want to play again, you'll need to create a new account with fresh verification.

Yes. We ask for a valid ID or passport and proof of address to comply with anti-money-laundering rules and protect your account. Verification usually takes 24 hours. Until then, you can deposit small amounts via DANA, OVO, GoPay and QRIS, but full withdrawal access requires cleared verification.

Minimum deposit is 50,000 IDR; maximum per transaction is 50,000,000 IDR. Daily withdrawal limit is 100,000,000 IDR unless your account history suggests higher limits are safe. Contact support to request a limit increase after 30 days of verified play.

Report the issue within 30 days by emailing [email protected] with your transaction ID and a screenshot. We investigate and reply with our findings within five business days. If we find an error, we credit your account immediately; if we find the transaction was correct, we explain why.

Yes. Visit Account > Settings > Safety Tools to set personal deposit caps, spending timers and self-imposed breaks. These are enforced immediately and cannot be overridden even if you contact support, protecting your choice to play within your means.

Accounts remain active indefinitely. After 12 months of no login, we may ask for identity re-verification before you can withdraw; this is anti-fraud procedure. Your balance is never forfeited unless your account is formally closed by you or suspended for policy breach.

We announce material changes at least 14 days in advance via email, in-app notification and on this page. You'll see a red banner in your account on login. Continued use means you accept; if you don't agree, you can close your account guilt-free before changes take effect.

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